Contact Us Email: Order Inquiry:              sales@progressiveballoons.com General Information:     customerservice@progressiveballoons.com Technical Difficulties:    support@progressiveballoons.com Helpful Phone Numbers: Contact Customer Service: 800-843-0517 Customer Service Hours:    8:00am-5:00pm CST Monday-Friday Order by Phone: 800-843-0517 Order by Fax: 800-843-0518 Mailing Address: Progressive Balloons & Gifts 3100 Industrial Park Place West St. Peters, MO 63376 We are located in the state of Missouri near the confluence of the Mississippi and Missouri rivers. Our location in the central US enables us to ship to all continental US destinations within 3-4 business days via UPS or RPS ground service. Shipping Information: All in-stock orders placed before 1:00pm CST will be shipped the same day. All in-stock orders placed after 1:00pm will ship on the following business day. Orders are generally shipped via UPS Ground. Delivery days are based on number of business days…not including Saturday or Sunday. Ask your customer service representative for other delivery options. Progressive Balloons & Gifts will pay ground shipping costs on all orders over $250.00. Credit for shipping on orders above $250.00 will be issued at time of actual shipping. If faster shipping is desired on these orders, please contact our Customer Service department for applicable rush-shipping fees. Exchange Policy: We will provide refunds on manufacturer defects, and damaged goods only (subject to our inspection). Damaged products and over-shipped orders must be called within 24 hours of receipt. We will not issue call tags for returns. We will reimburse any shipping charges incurred due to returns of manufacturer defects, over-shipped product, or damaged goods. Note: For All Returns – You must call 1-800-843-0517 or email us at customerservice@progressiveballoons.com. You must also obtain a return authorization number from one of our customer service representatives. There will be a 20% re-stocking fee.